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    One Soul, LLC (DBA Total Nutrition) Fulfillment Agreement

    Thank you for shopping with us!

    The following Fulfillment Agreement applies to all websites owned and operated by One Soul, LLC (DBS Total Nutrition) including but not limited to the following: shoptotalnutrition.com and totalnutritioniowa.com.

    Shipping

    We ship products anywhere in the United States (including APO) using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Items in stock will typically ship out in 1-3 business days.

    Shipping Charges

    US Orders - Shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

                       Free Domestic Shipping Zone (United States 58 of 62 states)
    Weight Over 10.00 lbs
    10.00 lb - 50.00 lb
    $14.99
    Flat Rate
    $0.00 - $39.99
    $4.99
    Base Rate (10 lbs Adds $14.99)
    $39.99 and up
    Free

     

              US Shipping Charges For Extended 4 States (Only Alaska, Hawaii, Guam,& Puerto Rico)

    Weight 0.0 to 1.0 lbs

    0.0 lb - 1.0 lb

     Free

    Weight 1.01 to 1.99 lbs

    1.01 lb - 1.99 lb

    $6.25

    Weight 2.0 to 4.99 lbs

    2.0 lb - 4.99 lb

    $12.50

    Weight 5.00 to 10.00 lbs

    5.0 lb - 10.00 lb

    $18.50

    Weight 10.01 Plus

    10.01 lb - 25.00 lb

    $28.00

     

    Price Based Rates

    Name Range Rate Amount

     

    Flat Rate

     

    $0.00 - $39.99 $4.99

    Base Rate (10 lbs + Adds $14.99)

    $39.99 and up Free

     

             Weight Based Rates

    Name  Range Rate Amount
    Weight Over 10.00 lbs + $14.99 10 lb - 50 lb $14.99

     

    Free Shipping

    Total Nutrition will determine most cost effective method for delivery if you choose to take advantage of Free Shipping.

    RETURN, EXCHANGE POLICY, CANCELLATIONS

    Our goal is to ensure your complete satisfaction with your purchase.

    Return Policy

    If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

    In cases where the following conditions are not met Total Nutrition reserves the right to charge 15% restocking fee or refuse the return.

    – The items must be returned for refund or exchange within 15 days of original purchase

    – Items and packaging must be received in new condition

    – The original manufacture’s packaging must not be damaged

    – Packaging must include all original items

    – Return Authorization Number must be clearly marked on the shipping box

    – Return package must include copy the original invoice or sale receipt

    Before returning package you need to contact Total Nutrition to receive Return Authorization Number (number to be placed on returning package).

    You can use phone number listed below or e-mail service@shoptotalnutrition.com. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured and traceable method to the address below.

    Total Nutrition

    RE: Online Return (Return Authorization Number)

    6719 University Avenue

    Cedar Falls, Iowa 50613

    Phone: (319) 277-6700

    Cancelation

     

    If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

    Updated: 10/22/2016